Following up: The Duke Energy street light repair link sure does work.


The busted street light was reported on April 23, and the worker repaired it on Thursday, May 3.

ASK THE BORED ENCORE: What the hell do we do when a street light is out? Shouldn’t this Duke Energy link be featured on the city’s web site?

That’s nine days; not too bad. Here’s the link again: Request Light Repair. Duke Energy sent an email confirming the repair.

It’s been proven to work. Shouldn’t it be on the city’s web site?

The outdoor light repair you recently reported has been completed. Thank you for helping us keep our communities safer for everyone.

You submitted this request on 04/23/2018.

Address of light reported: 1202 EAST SPRING STREET, NEW ALBANY, IN, 47150

Contact Name: Roger Baylor

Phone: 5024689710


Problem Type: Light out

Pole number:

Work Order: 28135315


Visit for your specific state to check the status of your repair. Under the “”Outage and Storm”” area you’ll find the link to the map, and your reported light location will be marked with a red dot.

For questions, or if you are unable to access the map to check the status of your request, you can call us at 800-521-2232. Our customer service specialists are available 7 a.m. – 7 p.m. Monday through Friday and Saturdays 8 a.m. to 1 p.m.; however, our automated voice response system can address most of your service needs 24 hours a day.

For faster service, be sure to provide the Work Order number above to the customer service specialist.

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